What are the shipping times for your products?
We take 2-4 days to process your order and then 2-5 weeks to deliver it to you depending on your country of residence.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do you ship your products?
Our offices are located in Switzerland. Our international warehouses are located in Asian countries.
Do you provide order tracking information?
Yes, wait 5 days after your order.
After this date we will be able to tell you where your parcel is.
Ask us via email at email@example.com
Put in subject of the email "my Order" followed by your order number.
Missing some items from my order, what's going on?
Our products are shipped separately according to your order.
For example, if it contains items from two different warehouses, there will be two deliveries.
The rest of the order will certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
Do you have a refund policy?
We do our best to solve any problems that our customers might encounter with their articles online. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days from the date of the order and the product (s) concerned are not paid. . For more information, please read more about our refund policy